mpobola Platform Privacy Notice

This page describes what we collect when you use mpobola and how we keep that data protected. We are committed to transparency about our data practices, the third parties who may access your information, and the rights you have over your own data. Our privacy approach reflects standard industry practice for online entertainment platforms operating in Indonesia and supported jurisdictions.

When you open an account on mpobola, create a login, make a deposit, or place a bet on our live-dealer tables or sportsbook, we collect certain information. We use that data to verify your identity, process your payments, settle your account, deliver customer support, and comply with applicable laws. We never sell your data to marketing firms or data brokers. Third parties only access your information when necessary for payment processing, account verification, or legal compliance.

Read on for the full scope of our data collection, storage, and your rights regarding that data.

What We Collect and How We Use It

Account Registration Data

We collect your email address, chosen username, password, phone number, and full name when you register on mpobola. We use this information to create and authenticate your account, send you important service notifications, and contact you if we detect suspicious activity on your account. Your email and phone are also used for account recovery if you forget your password. We store these details on encrypted servers and never share them with third parties except our payment processor and customer-support tools, which are contractually obligated to protect your data.

Payment and Transaction Data

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction amounts, timestamps, and your payment method identifier. We do not store your full payment card numbers or bank account details on our servers; we tokenise them so future transactions can process securely without re-entering sensitive information. Payment data is encrypted and transmitted directly to our payment processor. We retain transaction records for accounting and regulatory compliance purposes and keep them separate from your personal profile data.

Identity Verification (KYC) Data

Before your first withdrawal from mpobola, we require you to verify your identity by uploading a photo of your national ID (or passport) and a selfie. We use these documents to confirm your legal name matches your account, verify your age, and prevent fraud and money laundering. These documents are processed by a third-party verification service and then deleted from that service's systems after verification completes. We store only a record that verification succeeded; we do not retain copies of the photographs themselves on our servers.

Gaming and Betting Activity

We log every bet you place, every game you play, and every result on our live-dealer tables or sportsbook. This log includes bet amounts, timestamps, game types (blackjack, roulette, Liga 1 markets, Mobile Legends esports, etc.), and outcomes. We use this data to calculate your account balance, detect suspicious patterns (such as potential fraud or collusion), audit game fairness, and investigate disputes. Game logs are encrypted and retained indefinitely. If you ever question a result or believe an error occurred, we can review these logs to resolve your concern.

Device and Usage Data

We collect information about the device you use to access mpobola – its type (Android, iOS, Windows, macOS), IP address, browser type, and approximate location (city level, based on IP geolocation). We use this to prevent account takeover, detect fraudulent login attempts, and optimise our platform for different devices and networks. We do not track your movement outside mpobola. We do not use cookies to build marketing profiles about your behaviour on other websites.

Your Rights and Our Commitments on mpobola

Third-Party Access and Processors

We share your data only with processors who are necessary for mpobola to operate. These include: payment processors (who handle deposits and withdrawals), identity-verification services (who confirm your KYC documents), email service providers (who send you account notifications), and customer-support platforms (where our team responds to your inquiries). All third parties are contractually bound to protect your data and use it only for the purposes we specify. We do not sell your data to advertisers, data brokers, or marketing agencies. If we are required by law to disclose your data to government authorities, we will notify you unless legally prohibited from doing so.

Your Data Rights

You have the right to access your data by requesting a copy of all personal information we hold about you. You can request this through our support team in Jakarta, Semarang, Bandung, Medan, or Surabaya – we respond to data-access requests within 30 days. You have the right to correct inaccurate information (such as your name or phone number) through your mpobola account settings or by contacting support. You have the right to delete your account and associated data, with the exception of transaction records required for financial compliance. You can withdraw consent for data processing by disabling specific features (such as marketing emails) in your account preferences.

Data Security Practices

We protect all data in transit using SSL encryption (HTTPS). We encrypt sensitive data at rest using industry-standard algorithms. We do not store unencrypted passwords; we hash them using cryptographic functions. We conduct regular security audits and maintain offsite backup systems for disaster recovery. Our servers are located in secure data centres with physical access controls, redundant power systems, and monitoring. In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law.

Cookies and Tracking

We use session cookies to keep you logged into your mpobola account and to remember your game preferences. We do not use persistent cookies to track you across websites or build marketing profiles. You can disable cookies in your browser settings, but doing so may prevent mpobola from functioning properly. We do not use third-party cookies for advertising or analytics.

Contact Us About Your Privacy

If you have questions about our privacy practices or wish to exercise any of your data rights, contact our support team through the in-app help menu or email. We respond to privacy inquiries within 14 days. We maintain multilingual support in English and Indonesian across all major holiday periods including Idul Fitri, Idul Adha, Imlek, and Nyepi. If you believe we have mishandled your data or violated your privacy rights, you have the right to lodge a complaint with the data-protection authority in your jurisdiction.

This privacy notice was last updated and applies to all data collected through mpobola. We may update this notice from time to time as our practices evolve or as regulations change. We will notify you of material changes by posting an updated notice on this page and updating the last-modified date. Your continued use of mpobola after any update constitutes your acceptance of the revised notice.